Privacy Policy
KUE BOX LIMITED trading as KUE Box
Effective Date: 7th October 2026
Last Updated: 8th October 2026
1. Introduction
KUE BOX LIMITED (“KUE Box”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://thekuebox.com, place an order, purchase a gift, request a quotation, communicate with our team, or otherwise interact with our services.
We handle personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023, and other applicable legal requirements.
2. Who We Are
The organisation responsible for processing your personal information is:
Legal Name: KUE BOX LIMITED
Trading Name: KUE Box
Website: https://thekuebox.com
Email: kueboxofficial@gmail.com
KUE BOX LIMITED operates remotely. We use our official email address for privacy enquiries, customer support, and other business correspondence.
3. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
3.1 Personal Information
Full name.
Email address and telephone number.
Billing and delivery addresses.
Recipient names, contact details, and delivery addresses when you send gifts to other people.
Gift messages, personalisation instructions, preferences, and branding specifications.
Order history, quotations, invoices, complaints, and customer-service correspondence.
Corporate purchasing and business contact information where relevant.
3.2 Payment Information
Payments may be processed through third-party payment service providers.
We may receive payment confirmations, transaction references, payment status, and limited transaction information necessary to manage orders and reconcile payments.
We do not intentionally store full payment card numbers or card security codes on our own systems. Payment information is handled by the relevant payment provider in accordance with its applicable security and privacy practices.
3.3 Technical Information
When you visit our website, we or our service providers may collect technical information such as your IP address, browser type, device information, approximate location derived from technical data, pages visited, referral information, and interactions with the website.
The information collected depends on the website features and technologies in use.
4. How We Use Your Information
We may use personal information to:
Process payments and fulfil orders.
Prepare, personalise, package, and deliver gifts.
Contact customers about orders, payments, delivery arrangements, and enquiries.
Respond to complaints and manage returns, exchanges, and refunds.
Verify transactions and prevent fraud.
Maintain accounting, tax, transaction, and business records.
Improve our website, products, services, and customer experience.
Comply with applicable legal and regulatory obligations.
Send promotional messages, product updates, and offers where permitted by law and, where required, with your consent.
Our lawful basis for processing may include contractual necessity, compliance with legal obligations, legitimate interests pursued consistently with your rights, or consent, depending on the circumstances.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing lawfully undertaken before withdrawal.
You may opt out of promotional communications at any time. We may continue sending essential transactional messages concerning existing orders.
5. Gift Recipients’ Information
When you purchase a gift for another person, you may provide their name, telephone number, delivery address, and a personalised message.
You are responsible for ensuring that you have an appropriate basis for providing their information to us.
We use recipient information to prepare, personalise, deliver, and resolve issues relating to the order. We do not add gift recipients to marketing lists merely because they have received a gift.
Where necessary, we may contact recipients to coordinate delivery or resolve delivery issues.
6. How We Share Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers and other parties where necessary and lawful, including:
Payment processors and financial service providers.
Delivery companies, dispatch riders, and logistics partners.
Website hosting, e-commerce, information technology, and security providers.
Email, customer-support, and marketing service providers.
Accountants, lawyers, auditors, and other professional advisers.
Regulators, courts, law enforcement authorities, or other parties where disclosure is legally required or otherwise lawfully justified.
We aim to disclose only the information reasonably necessary for the relevant purpose. Where appropriate, we use contractual and organisational safeguards to protect personal information handled by service providers.
7. International Data Transfers
Some of our technology, hosting, payment, or other service providers may process or store information outside Nigeria.
Where personal information is transferred internationally, we will take the steps required by applicable law to ensure that the transfer has an appropriate legal basis and suitable safeguards.
You may contact us for further information about relevant international transfers, subject to applicable legal requirements.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website performance, and support marketing or advertising features where enabled.
The specific technologies used depend on the services installed on our website.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You may manage available cookie choices through website controls or your browser settings.
Disabling certain cookies may affect website functionality.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, taking into account applicable legal requirements and legitimate business needs.
For example:
Order and transaction records may be retained for accounting, tax, audit, and dispute-resolution purposes.
Delivery and customer-service records may be retained for the period reasonably necessary to manage orders, complaints, and claims.
Marketing information may be retained until you withdraw consent or opt out, subject to lawful recordkeeping requirements.
Technical records may be retained according to the needs and retention settings of the relevant systems.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to legal retention obligations.
10. Information Security
We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, and misuse.
These measures may include access restrictions, appropriate account security, secure payment arrangements, confidentiality obligations, and the use of reputable service providers.
No electronic storage system or online transmission can be guaranteed to be completely secure. We cannot promise absolute security, but we will take appropriate measures to manage risks and respond to security incidents.
Where a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any relevant notification obligations.
11. Your Data Protection Rights
Subject to applicable law, you may have the right to:
Be informed about how your personal information is processed.
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Request restriction of certain processing activities.
Object to certain processing, including direct marketing.
Request a copy of qualifying personal information in a portable format where applicable.
Withdraw consent where processing relies on consent.
Lodge a complaint with the Nigeria Data Protection Commission or seek applicable legal remedies.
These rights are subject to applicable legal limitations. We may need to retain certain information to comply with the law, complete transactions, or establish or defend legal claims.
To exercise your rights, email kueboxofficial@gmail.com. We may need to verify your identity or request additional information to locate the relevant records before responding.
You may also contact the Nigeria Data Protection Commission through https://ndpc.gov.ng/.
12. Children’s Privacy
Our website is not intended to encourage children to submit personal information independently where doing so would be unlawful.
If we become aware that personal information has been collected in circumstances that violate applicable requirements, we will assess the matter and take appropriate steps.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
Those services operate under their own terms and privacy policies. We are not responsible for the independent privacy practices of third-party websites, although we take reasonable steps to select appropriate providers for our business needs.
We encourage you to review third-party privacy notices before providing information directly to those services.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website technologies, data-processing practices, or legal obligations.
The updated version will be published on our website with a revised date. Where required, we will provide additional notice or obtain consent before implementing changes.
15. Contact Us
For privacy enquiries, data access requests, corrections, or complaints, please contact:
KUE BOX LIMITED
Trading Name: KUE Box
Website: https://thekuebox.com
Email: kueboxofficial@gmail.com
KUE BOX LIMITED operates remotely. Please use the email address above for all privacy-related correspondence.